Digital delivery now. Keepsakes soon.

Digital delivery

The digital product is a personalized, high-resolution, watermark-free PNG. After Stripe verifies payment, ClassicPetArt creates a private entitlement and provides an expiring download link. The link lasts seven days and can be renewed from a verified order or signed-in account.

If the file is missing, corrupted, materially different from the purchased preview, or inaccessible after reasonable troubleshooting, contact hello@classicpetart.com with the order number. We will restore delivery or provide another remedy required by law.

Physical availability and pricing

Physical products are not currently offered for sale. Lifestyle mockups are illustrative previews of the planned collection, not an offer, availability promise, or final product specification.

Before physical ordering opens, approved products, exact sizes, prices, supported countries, delivery methods, and shipping charges will be shown before payment.

Production and delivery estimates

No physical production or shipping takes place during the digital-first launch. Digital portraits are delivered by private download link after verified payment.

When keepsakes launch, estimated production and delivery windows, tracking, supported destinations, and the responsible fulfilment process will be published here before orders are accepted.

Cancellation and change of mind

Physical items are made to order from your selected portrait. The usual change-of-mind withdrawal right may not apply to goods made to your specifications or clearly personalized. A cancellation request can be considered before Printful confirms production, but cannot be guaranteed after production begins.

Digital delivery may begin immediately at your express request. Once download access begins, an applicable withdrawal right for supplied digital content may end. These personalized or digital exceptions do not affect rights relating to defects, damage, wrong goods, or non-delivery.

Damage, defects, and wrong items

Contact hello@classicpetart.com with the order number, a description, and—where reasonably necessary—clear photographs of the item and packaging. Reporting visible shipping damage promptly, preferably within 14 days, helps us investigate, but does not shorten any statutory complaint period.

Where a product is faulty, damaged, wrong, or materially different from the order, we will provide the remedy required by applicable law. This may be a no-cost repair or replacement, price reduction, or refund when repair or replacement is unavailable, unsuccessful, or unreasonable. Required return shipping is paid by the responsible trader.

Lost, returned, or undeliverable parcels

We will investigate a parcel that is lost in transit. If delivery fails because the address supplied at checkout was incomplete or incorrect, additional production or shipping cost may be required where the law permits. If the carrier or fulfilment provider is responsible, you will not be charged for the appropriate remedy.

The final return address and country-specific instructions will be provided by support. Do not send a personalized item to Printful or another address without authorization, because that may delay the remedy.

Support

Email hello@classicpetart.com for digital delivery, replacement, or refund support. Physical return instructions will be published before the keepsake collection opens.